RETURN POLICY

Please be sure to read, understand, and follow all content and application instructions.

Sesvalia USA, LLC strives to provide world-class service to all our customers. We stand by the quality of our products 100% and guarantee your satisfaction. Sesvalia USA, LLC will gladly accept requests for returns for any Sesvalia USA, LLC products in case of defects, damage related to the shipment/delivery process, or if the received product is not consistent with your order. Before submitting a request for a return, please note the following:

• A Return Merchandise Authorization (RMA) number must be obtained via our Customer Service department before shipping the product(s) back.
• Product(s) must be returned within 5 days of delivery date in order to be authorized.
• Return shipping and handling fees are not reimbursed by Sesvalia USA, LLC, and we regret that we do not refund original shipping costs with the return.
• All returns must be accompanied by the original packaging and include a receipt.
• All refunds will be credited back to the original method of payment used when the purchase was made.

To ensure a timely refund, please follow the instructions below:

1. Contact Customer Service at (800) 796-0996 immediately upon deciding that you do not want the product and prior to shipment of the return item(s). We will process your request for return and issue a RMA number.
   Please have the following information ready when calling:
   
   • Name, address, phone number, and email address if available
   • Where and when the product was purchased
   • Reason for the return
   • Copy of your receipt and invoice number
     
2. Prepare the item(s) for shipment placing the unused portion of the product(s) in their original condition and packaging.
3. Make sure a copy of your receipt and an invoice number are included in your return shipment. Mail returns to:
   Sesvalia USA, LLC
   RMA#: (Include the return authorization number given to you by Customer Service)
   15951 SW 41st St. Suite 300
   Davie, FL 33331

Expedited processing of returns and credits are of utmost priority at Sesvalia USA, LLC. If provided, you will receive an email confirming that your return or exchange has been processed.

Sesvalia USA, LLC thanks you for your patronage!